Barrowfield Hotel Accessibility Guide
At the Barrowfield Hotel we aim to offer high levels of hospitality to all our guests. We hope you will find this access information useful and that it helps to make your visit an enjoyable one.
We are aware that everyone’s needs are different, so if there is any detail you are looking for that is not covered in the information below, then please do get in touch and we will be happy to help. And of course, our friendly and experienced team will be on hand to assist you at any point during your stay with us.
Directions to the hotel
By car: Follow A30 to the Newquay exit, then follow road signs to Newquay. Follow road to Newquay seafront / Tolcarne Beach and turn left by the Tesco Express roundabout to Hilgrove Road, the hotel is on the right. Parking is at the front of the hotel.
By rail or bus: The train and bus stations are located in the town centre. From either it is a pleasant walk, circa 10-15 minutes, to the hotel. There are also taxi ranks located conveniently by both stations.
By flight: Book a flight to Cornwall Airport Newquay and from there take a taxi to the hotel.
Our postcode is TR7 2QY.
Some General Points on Access
The entrance at the front of the hotel has 3 steps. There is also a ramp leading to the front door.
Our Restaurant, Coffee Shop, Bar, and Ballroom are all on the ground floor and are accessible from the main entrance.
The hotel is spread over four floors with lift access to all of the floors. The lift is located in the Reception area and can take a maximum of four guests.
When you arrive at the hotel
There are parking spaces available at the front of the hotel for blue badge holders.
From the front of the hotel you can access the main entrance of the Hotel (3 steps or ramp). Here you can then access our lift to all floors. Alternatively there is a stair case leading to the bedrooms.
Porters will be on hand to help with luggage for arrivals and departures, from both coach and cars.
Our Reception Area
The floor is carpeted and well lit.
The reception area is all on one level, with a lift next to the reception desk.
Our staff are always available to assist you with check-in.
The Ballroom, Coffee Shop, Bar, Restaurant, Lounge area, and public toilets are all on one level.
The lift serves all three floors, excluding the 6 first floor rooms in our Penthouse Wing.
Background music does play, albeit at a low level.
There is nightly entertainment in the Ballroom which also has a bar
There are five rooms located on the ground floor with level access - ramp from the car park.
We do not have adapted bathrooms but many are fitted with grab rails where possible.
We have telephones in all bedrooms.
The fire alarm is a high pitched siren with a few of the detectors having flashing lights.
DeafGuards linked to the fire alarm system are available on request for those guests with impaired hearing.
Emergency evacuation plans are available in each room on the back of the door. Please ensure you make yourself familiar with these for your own safety.
For those with mobility issues please inform reception on arrival who will make a note, so we can add this to our evacuation procedure.
All information such as menus, bedroom information and tariffs can be printed in larger fonts if so required. Service dogs are accepted at the hotel by prior arrangement. Mobility scooters can be hired from the front desk. Further specialist equipment can be requested from Reception or can be hired from a local mobility shop e.g. raised toilet seat, just ask prior to booking or on the front desk.
We have tried to be as accurate and comprehensive as possible in the preparation of this accessibility guide, but we are always willing to give further information on any aspect of the hotel. All staff are more than happy to assist in any way possible to ensure that you have a very enjoyable stay, and if you feel you have a particular query we have not covered then please do not hesitate to contact us.